Security measures are implemented proactively at Micro solutions, unlike other Web Hosting companies where these measures are reactive. They have implemented in house measures that ensure security of all our servers.
Micro solutions run periodic (every 15 days) security checks on the servers and generates reports with the following details using third party tools such as Nessus. Services running on the server and versions of software used.
Up-to-date security vulnerability database. Over 1121 security checks are performed. Reports which service is vulnerable and what action has to be taken with all the references to advisories from CVE, Bugtraq, CERT and other independent companies and organizations. Detection of any issues with the network, with risk levels of any problems detected (from Low to Very High)
Periodically (every 15 days) Micro solutions check for any OS/Application software updates for all their servers. All their Linux servers are put on an automatic update schedule using Redhat's up2date. All Win2k servers are manually updated for any patches every 15 days (or sooner if a patch is released and announced).
Apart from Server and data security, Micro solutions host in world class datacenter facilities where server access is guarded by Datacenter facilities such as video surveillance, palm-based-authentication etc.
The most important consideration in selecting a Hosting provider is Uptime. There are several web hosting companies who will sell you web hosting for throw-away pricing. The difference however comes at the cost of Loss of Customer Satisfaction.
Micro solutions have total 13 Servers located in USA & India. Micro Solutions host all their servers at worldwide, ensuring highest uptime commitments for all their Customers. Clients trust them with their hosting uptime. They have various well-defined processes in place to ensure greater than 99.999% uptime. Infact their USA premium hosting datacenter has maintained 100% network uptime for the last 18 months, an achievement, very few Web Hosting Companies can brag about.
All datacenters whom they tie-up with have greater than 6 redundant connections to the Internet. Packet round-trip times and network latency are part of our SLAs with these datacenters and are tested ongoingly to ensure consistent performance. Eliteral selects its Datacenters with utmost care, and as such Network Downtime is minimal. They GUARANTEE that unscheduled Network Downtime will not be greater than 0.01% in a month (i.e. 99.99% Network uptime). Infact our USA premium hosting datacenter has had 100% network uptime in the past 18 months, an achievement that very few Web Hosting Companies can brag about.
They have monitoring systems which check uptime of not just their servers, but also EVERY service and resource of their servers. If there is ANY alert for any server (such as a particular service going down, or any problem with CPU/Memory/Disk utilization) all their tech support personnel are immediately alerted in the office. Additionally if this issue is not resolved within 5 minutes, then the issue is escalated, and SMS alerts are sent every 5 minutes to everyone including their Management, with the name of the server, and the problem with that server, until the issue is resolved. This allows them to detect and resolve any issue within minutes of it happening.